Frequently Asked Questions

All your questions about cabji answered here

From withdrawals to bonuses, VIP to security — whatever question you have, you will find clear, detailed answers on cabji's FAQ page.

While using cabji, small questions often come to mind — how long does a withdrawal take, exactly how do bonus conditions work, what benefits come with VIP, how do I keep my account secure — we have organised all these answers on this page. There are 25 questions and answers across five categories; click on the category you need and get an immediate answer.

Frequently Asked Questions

Withdrawal Questions

Before withdrawing money won from a bonus, you must meet the required wagering conditions. At cabji, the welcome bonus wagering is calculated on the bonus amount only — not combined with the deposit. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. Once that condition is met, you can start withdrawing with a minimum of ৳500.

At cabji, withdrawals are generally completed within 30 minutes to 3 hours. Payments to mobile wallets via bKash, Nagad, Rocket, and Upay arrive very quickly. Bank transfers may take a little longer due to the bank's own processing. During peak hours or when additional verification is needed, there may be a slight delay.

A withdrawal is usually pending for one of three reasons — account verification not yet completed, bonus wagering conditions still outstanding, or a review in progress during a busy period. If everything is in order on your end and you have waited more than 3 hours, contact live chat directly — the support team will resolve it quickly.

No, for security reasons cabji only sends funds to a bKash, Nagad, Rocket, or Upay account registered in the player's own name. Payments to third-party wallets are not made. The same policy applies to bank transfers — the account name must match the casino profile name. Requests made under a different name may be rejected.

The minimum withdrawal limit at cabji is ৳500. Withdrawal requests below this amount will not be accepted. A minimum of ৳300 also applies for deposits. These limits apply equally across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.

Bonus Terms

No, cabji's welcome bonus applies only once per player — at the time of the first deposit. Attempting to claim the bonus by opening a new account or registering under someone else's name may result in both accounts being suspended. Only one account should be operated from a single device, IP address, and payment method.

At cabji, wagering is calculated on the bonus amount only, not on the deposit and bonus combined. The welcome bonus requirement is 10x. Example: if you deposit ৳1,000 you receive ৳1,000 as a bonus. You then need to place a total of ৳1,000 × 10 = ৳10,000 in bets — after that, winnings from the bonus can be withdrawn. There is no wagering requirement on the deposit itself.

Yes, in some cases it may be possible to cancel a bonus after claiming it, provided you contact support before the wagering conditions are met. However, cancelling will remove any balance earned from the bonus. Before making a decision, speak with support via live chat so you fully understand the implications.

Most bets on slots and fishing games generally count in full toward wagering. For some table games and live casino games, the contribution may be partial or zero. It is best to check the contribution rate for specific games on the promotions page or via live chat. This is part of the welcome bonus terms and is stated in the details of each offer.

Yes, cabji bonuses have a set expiry period. If the wagering conditions are not met within the specified time, the bonus and any winnings earned from it will be forfeited. Read the expiry information carefully when claiming a bonus, or ask support.

VIP & Cashback

VIP members receive weekly cashback, faster withdrawal service, exclusive promotions, and dedicated support. Higher tiers come with increased limits and exclusive offers. The cashback rate differs at each tier; staying regularly active naturally advances your tier.

cabji has five VIP tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). Playing more at each tier creates the opportunity to advance to the next.

Playing regularly and staying active will naturally advance your VIP tier. The more consistently you play, the faster you will reach the next tier. Ask the support team about specific turnover thresholds — they can tell you your current progress.

Weekly cashback is generally credited to your account at the end of each week. It is paid as a fixed percentage of the amount lost in games, and the rate depends on your VIP tier. Cashback is added directly to your balance — no separate claim is needed.

Stay Safe

No cabji staff member or support representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information by phone or message, it is certainly fraudulent. Do not share the information, ignore the call or message, and report it to support.

Use a password of at least 12 characters that mixes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, mobile number, or familiar words as a password. Do not use your cabji account password anywhere else — keep it unique.

Fake sites often look like the real site but have a slightly different URL — such as a changed character or an extra word added. Always pay attention to the browser's address bar; only the address cabji.lat is genuine. If in doubt, access the site from a bookmark or type the URL directly — do not follow any third-party links.

Yes, cabji uses SSL encryption technology. This means your login information, payment details, and personal data are all transmitted through an encrypted channel. Third parties cannot read or steal this information. We handle personal data in accordance with our privacy policy.

Change your password immediately and notify support via live chat or by emailing [email protected]. The support team will help secure your account, temporarily lock it if necessary, and review any suspicious activity. Taking quick action is the most important thing.

Live Casino

Teen Patti is essentially a three-card game where the dealer and each player receive three cards. The strongest hand wins. Andar Bahar is even simpler — a joker card is placed on the table and you bet on whether the next matching card will land on the Andar (inside) or Bahar (outside) side. The live dealer provides instructions in Bengali.

In Baccarat two hands are dealt — Player and Banker. You bet on which one will score closer to 9 points, or whether it will be a Tie. The card's number determines its points; 10s and face cards carry zero points. It is a popular live casino game with straightforward rules.

cabji has separate live tables for different budgets — ranging from low-limit tables for newcomers to high-limit tables for experienced players. The limits are displayed next to each table, so once you enter the lobby it is immediately clear how much can be bet at each table.

Yes, cabji's live casino works fully in a mobile browser — on both Android and iOS. The screen adjusts automatically and the dealer's video is clearly visible. With a good internet connection the experience is just as smooth as on desktop. No separate app download is needed.

cabji's live casino games are operated by international providers such as Evolution Gaming and Ezugi, who ensure fair play. Seeing real cards and a real dealer on a real camera is itself proof of the transparency. No algorithm or random number generator determines the outcome here.

More questions? We are ready to help

If you cannot find the answer in this FAQ, cabji's support team is with you 24 hours a day, 7 days a week — in Bengali and English.

24/7 Live Chat [email protected] Support in Bengali & English
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